Hydrossentials Refund Policy
Effective Date: December 2023
Thank you for shopping with Hydrossentials. We strive to provide high-quality products and exceptional customer service. In the event that you are not satisfied with your purchase, our refund policy is outlined below:
Returns Eligibility:
To be eligible for a refund, items must be unused, unopened, and in their original packaging.
Returns must be initiated within 24 hours from the date of purchase.
Refund Process:
Contact our customer support team at info@hydrossentials.co.za to initiate the return process.
Once approved, you will receive instructions on how to return the item.
Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part.
Refund Method:
Refunds will be processed using the same method of payment used for the original purchase.
Please allow 3 business days for the refund to be reflected in your account.
Non-Refundable Items:
Certain items, such as gift cards or downloadable software, are non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance.
Cancellations:
Orders can be canceled within 24 hours of purchase by contacting customer support.
Changes to This Policy:
We reserve the right to update or modify this refund policy at any time. Please check our website for the latest version.
By making a purchase on our website, you agree to adhere to the terms of this refund policy.
If you have any questions or concerns, please contact us at info@hydrossentials.co.za
Thank you for choosing Hydrossentials. Your satisfaction is our priority